Security for your critical business data

Yes, as of February 2025 Lensing received its SOC 2®, Type II report and it received an updated SOC2 Type II report in February 2026. In February 2026 Lensing also received ISO 27001 certificate after our successful audit. That’s a big achievement for a company as new as this one and it shows our commitment to security from the start. That was only possible because of our experienced and motivated security team with the passion to create security Lensing customers can trust when exploring the exciting opportunities of the AI-native ERP frontier. 

Yes, penetration tests by independent security researchers are a fundamental part of our security approach. Those occur in addition to our internal manual and automated testing efforts. Details are available upon request.

1. Protect what matters most: We implement firm, risk-based defenses against unauthorized access through carefully designed access controls, system hardening, encryption, and monitoring. 
2. Share responsibility: To achieve true end-to-end security, all participants (employees, customers, and partners) must work hand in hand under a clear shared responsibility model.
3. Your data should be available when you need it: We take strict measures to ensure our systems and your data remain available. 
We do this with redundant infrastructure, disaster recovery planning, and proactive monitoring that identifies and resolves issues before they impact you.
4. Continuous security: We’ve crafted our systems to ensure complete, accurate, and authorized data processing even in changing circumstances. We achieve this through rigorous security practices, controlled change management processes, and controls to prevent our systems and your data from unauthorized access to data or system disruption.
5. Security everywhere: We take a multi-layered approach to protecting sensitive information through data classification, strict need-to-know access principles, and comprehensive encryption and system/network hardening that protects data whether it's stored in our systems or traveling across insecure networks.
6. Compliance: We design our security and privacy approach in line with international standards, best-practices and regulatory requirements. This helps our customers trust that Lensing is built to meet or exceed industry standards.

Lensing continuously develops, adapts and improves the security measures and controls implemented to protect Lensing's customers and Lensing. We follow a strict risk-based approach that is based on a deep understanding of the evolving threat landscape, the regulatory environment and business needs.

At the highest layer, you and your company have access to Lensing's web application and we provide capabilities that allow you to control who has access to your isolated tenant. This includes: 

• Authentication including multi-factor authentication and Identity Provider integration

• User and role management 

• Audit log 

• Personal identifiable information (PII) processing

• Management of your integrations into third-party services

• Secure sandboxing for secure testing and simulations

All of this runs on a secure infrastructure and process that is completely managed and provided by Lensing. Including:

Measures implemented as part of our  secure software development and operations lifecycle (SDOL), including: 

• Threat modeling and security reviews

• Security training

• Secure coding and peer review

• Automated testing

• Vulnerability management

• Penetration testing (internal, external)

Data security and infrastructure security controls and measures, including: 

• Incident response

• Access management

• Network isolation

• Multi-factor authentication (MFA)

• Security monitoring and threat detection

• Automated security scans

• Data at rest encryption

• Encryption over untrusted networks

• Backup and recovery

• Multi-availability zones

Finally, this is all built on the industry’s leading secure infrastructure as a services platform, Amazon Web Services, and secure sub-processors. Within AWS’s platform, we conduct third-party vendor management verification and secure AI/LLM framework usage.

Though we aim to prevent all successful attacks or breaches, we also have the ability to quickly and efficiently detect and react to attacks or suspected incidents. This is fundamental to modern security practices to prevent breaches, catch attackers, or limit damage. Lensing has an established integrated incident handling process that ensures that the right teams and experts are involved to quickly assess and respond to any suspected security incident, including breach notifications where appropriate.

Customers can report suspected security incidents via different channels e.g. e-mail (security@lensing.ai), a shared Slack channel, or the Lensing's support portal. Security researchers can report security findings of any sort via e-mail at security@lensing.ai. 

We never use your data to train models. We do use leading third-party LLMs to enrich your ERP experience and provide AI assisted business functionality. The most recent list of our sub-contractors including LLM providers can be found here.

You can download our security policy PDF “Security for your critical business data.” Or contact us directly at security@lensing.ai.

Yes, customers can request a Data Processing Agreement (DPA) as part of their contract (Master Services Agreement).